Zenzap
Work chat with built-in AI agents, pitched as a replacement for WhatsApp and Slack at work.
Overview
Zenzap is a business chat platform that bakes AI agents into the conversation. Teams ask an agent to do work, such as pulling data or running a workflow, without leaving the thread.
TechCrunch reported on 14 October 2026 that it raised $44M. The vendor says it is trusted by 10,000+ teams; that is a self-claim we could not independently verify.
Key Features
AI Work Agents: Agents inside group chats run tasks and automated workflows.
Connectors: 400+ integrations plus third-party agents and API access.
Group Chat and Tasks: Core team messaging, with task management on paid plans.
Guests: External guests do not count toward user limits.
Compliance Options: SAML/SSO and encryption key management on Enterprise; HIPAA with BAA as an add-on.
Pricing
Starting price
$62/mo
AI agents in chat: Free: $0. Unlimited users, 100 AI credits/month, all features and integrations, no card required.
AI agents in chat: Business+: Priced by team size. Up to 20 users with 400 AI credits is $62/month monthly or $50/month billed annually; up to 50 users with 1,000 credits is $224 monthly or $179 annually. Higher brackets and credit tiers up to 5,000 credits are listed on the page. Includes AI work agents, automated workflows, API access, 10 TB storage, priority support.
AI agents in chat: Enterprise: Custom pricing. SAML/SCIM/SSO, encryption key management, 24/7 support.
Just chat (no AI agents): Free: $0 for basic team communication.
Just chat: Lite: Up to 20 users $63/month monthly or $51/month billed annually; up to 50 users $140 monthly or $112 annually. Advanced task management.
Add-ons and notes: Extra AI credits, storage, HR tools integration, HIPAA with signed BAA. Annual billing saves up to 33%; nonprofit discounts available. A press report of "$51/mo for up to 20 users" matches the Lite annual price, not the AI-agent plan.
Pros
Agents in the Thread: AI work is done inside the chat rather than a separate tool.
Free Plan: Unlimited users, all features and integrations, 100 AI credits/month, no card required.
Guests Are Free: External guests do not count toward user limits.
Annual Discount: Annual billing saves up to 33%.
Cons
Switching Cost: Adopting it means moving a team off WhatsApp or Slack, which no feature list removes.
Credit-Based AI: Agent work is metered in AI credits; the Free plan includes 100 a month and heavy use needs a higher tier or extra credit packs.
Pricing Scales With Headcount: Priced by user bracket, so costs climb steeply: Business+ is $62/mo for up to 20 users but $224/mo for up to 50.
Self-Reported Scale: The 10,000+ teams figure is the vendor own claim.
What Makes It Unique
Zenzap puts AI agents and 400+ connectors directly into a WhatsApp-style work chat, rather than adding an AI assistant to an existing suite such as Slack or Teams.
Kay Score
6
/ 10
