Tidio
AI-powered live chat and customer service platform
Overview
Tidio started as a live chat widget and has grown into a full customer service stack: chat, help desk ticketing, automation flows, and its Lyro AI agent that answers common questions on its own. Lyro is trained on your store's or site's actual content, so it can answer product and policy questions without a human jumping in for every message. Tidio claims it clears out a large chunk of the repetitive, low-level questions that eat up a support team's day, which tracks with what similar AI-agent tools promise across the category.
It's aimed at e-commerce stores and SMBs who need faster response times without hiring more support staff, and the free plan with 50 conversations a month is a real way to test it before paying. Pricing gets confusing once you look closely though, since Lyro AI is billed separately from the base plan and priced by conversation volume, so your actual monthly cost depends heavily on how much AI resolution you use, not just which named tier you pick.
Key Features
Lyro AI Agent: An AI assistant trained on your own data that handles customer queries in your brand's voice.
Live Chat Widget: Real-time chat with website visitors alongside the AI.
Help Desk & Ticketing: Organizes support conversations into manageable tickets.
Flows: Automated sequences for lead capture and abandoned-cart recovery.
120+ Integrations: Connects with Shopify, HubSpot, WordPress, Zendesk, and more.
Multichannel Support: Manages chat, email, and messaging from one inbox.
Pricing
Starting price
$24.17/mo
Free: $0/month. 50 billable conversations, 10 seats, live chat and ticketing.
Starter: $24.17/month. 100 billable conversations, basic analytics, live visitors list.
Growth: From $49.17/month. 250+ billable conversations, advanced analytics, automatic chat assignment.
Plus: From $749/month. Departments, custom branding, dedicated success manager.
Premium: Custom pricing. 3,000+ Lyro AI conversations, guaranteed resolution rate, SSO and compliance.
Lyro AI Add-On: From $32.50/month for 50 conversations, billed separately from the base plan.
Disclaimer: pricing may change, confirm on Tidio's own pricing page before buying.
Pros
Real Free Plan: 50 conversations a month and 10 seats at no cost, enough to properly test the product.
Wide Integration Library: 120+ integrations covers most common e-commerce and CRM stacks.
Lyro Handles Real Volume: Tidio reports high resolution rates for common support questions, reducing the load on human agents.
Easy Setup: Widget installs quickly on Shopify and WordPress sites without a developer.
Cons
Confusing Add-On Pricing: Lyro AI and Flows are billed separately from the base plan, making total monthly cost hard to predict.
Steep Jump To Plus: The Plus tier jumps to $749/month, a big gap from Growth for businesses that outgrow the mid tier.
Conversation Caps Bite Fast: Billable conversation limits on lower tiers get eaten quickly by active stores.
What Makes It Unique
Lyro AI Trained On Your Data: Instead of a generic scripted chatbot, Lyro answers using your actual store or site content, which makes its responses more accurate out of the box.
Kay Score
7.4
/ 10
Tool Information
Pricing
$24.17/mo
Category
Chatbots & SEO
Platform
Web / iOS / Android
Last Updated
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