Otter.ai
AI notetaker that joins your meetings and writes them up for you
Overview
Otter.ai is built for people who sit in a lot of meetings and hate writing notes. Point it at a calendar and it shows up on its own, transcribes the call, and drops a summary with action items in your inbox. For sales teams and recurring 1:1s, that alone saves real time.
The catch is accuracy. Clean, single-speaker audio comes out great, but throw in cross-talk, a noisy room, or a strong accent and you'll be editing the transcript yourself. It's also a genuinely divisive tool outside your own meetings, since Otter's bot records everyone on the call, consent or not, which has landed the company in legal trouble. Treat it as a strong assistant, not a replacement for careful notes on anything sensitive.
Key Features
Live Transcription: Real-time speech-to-text during meetings, with speaker identification.
AI Meeting Summaries: Automatic recaps with decisions and action items after every call.
Calendar Auto-Join: Otter joins scheduled Zoom, Teams, and Google Meet calls on its own.
AI Chat: Ask questions about a meeting, or across all your meetings, and get answers pulled from the transcript.
App Integrations: Pushes notes and action items into Slack, Salesforce, HubSpot, Jira, and Notion.
Multilingual Support: Transcribes in English, French, Spanish, Japanese, German, and Mandarin.
Pricing
Starting price
$16.99/mo
Basic: Free forever. 300 monthly transcription minutes, 3 lifetime file imports, Zoom/Teams/Google Meet integration, 1 concurrent meeting.
Pro: $16.99/user/month billed monthly, or $8.33/user/month billed annually. 1,200 monthly recording minutes, 90-minute max per meeting, 2 concurrent meetings, unlimited storage.
Business: $30/user/month billed monthly, or $19.99/user/month billed annually. Unlimited meetings and in-app recordings, 4-hour max meeting length, 3 concurrent meetings, admin analytics, priority support.
Enterprise: Custom pricing. SSO/SCIM, HIPAA add-on, API access, dedicated customer success.
Disclaimer: pricing may change, confirm on Otter.ai's own pricing page before buying.
Pros
Easy Setup: Connects to your calendar and joins meetings automatically, no manual recording needed.
Useful Summaries: Users on G2 consistently praise the AI-generated recaps and action items as genuinely time-saving.
Deep Integrations: Connects to 40+ tools including Salesforce, HubSpot, and Slack, so notes flow into existing workflows.
Free Tier Available: 300 monthly transcription minutes on the free plan, enough to try it properly before paying.
Cons
Accuracy Drops With Noise: G2 reviewers report mixed-up speaker attribution and errors during overlapping conversation or background noise.
Billing Complaints: Reviewers cite unexpected charges and difficulty canceling subscriptions.
Consent Controversy: Otter is named in a federal class action alleging its Notetaker bot records meeting participants without their consent.
Tight Minute Caps On Lower Tiers: The Basic and Pro plans cap monthly transcription minutes, which heavy meeting users will burn through fast.
What Makes It Unique
Calendar-Native Auto-Join: Unlike tools that need you to manually start a recording, Otter's bot joins scheduled meetings by itself, making it the lowest-effort option for teams that just want notes to happen.
Kay Score
6.8
/ 10
Tool Information
Pricing
$16.99/mo
Category
Voice & Video
Platform
Web / iOS / Android
Last Updated
