KrispCall
An AI-powered cloud phone system with built-in call transcription and CRM sync
Overview
KrispCall replaces a traditional business phone line with a VoIP system built for sales and support teams: global numbers, call queuing, IVR, call barging and coaching, and bulk SMS, all with AI transcription and auto-generated call summaries on top. Native integrations with Salesforce, HubSpot, Pipedrive, and Zoho sync call data straight into your CRM without extra setup.
Pricing is per-seat and starts cheap enough for small teams, though calls and texts are billed pay-as-you-go on top of the seat price, so real monthly cost depends on call volume, not just headcount.
Key Features
AI call transcription and auto-generated call summaries
100+ CRM and workflow integrations (native: Salesforce, HubSpot, Pipedrive, Zoho)
VoIP calling, IVR/phone trees, call queuing, call barging and coaching
Bulk SMS and AI-assisted message rephrasing
Global and shared phone numbers
Call, SMS, and voicemail unified in one shared team inbox
Call analytics dashboard
Pros
Genuinely cheap entry point at $15/user/mo, undercutting most business phone competitors
Strong G2 rating (4.5/5 across 340+ reviews), especially for ease of setup and call quality
Deep CRM integration library for a phone tool at this price
Responsive customer support called out repeatedly in reviews
Cons
Calls and SMS are billed separately, pay-as-you-go, on top of the seat price, so the sticker price understates real cost at volume
Some reviewers report occasional call glitches and cut-off audio
Billing transparency complaints, including inbound calls from anonymous numbers billed at higher rates than expected
Missing some smaller conveniences like SMS scheduling and a native desktop app
What Makes It Unique
KrispCall's differentiator is bundling AI transcription and deep CRM sync into a phone system at a price point ($15/user/mo) usually reserved for bare-bones VoIP. Most competitors at this price don't transcribe calls or sync to a CRM out of the box.
Kay Score
7.5
/ 10
Tool Information
Pricing
$15/user/mo
Category
Voice & Video
Platform
Web / iOS / Android
Last Updated
