Fireflies.ai
An AI meeting assistant that transcribes calls and pulls insights across meetings, email, and chat
Overview
Fireflies.ai is an AI meeting assistant that transcribes and summarizes calls, then turns that transcript into searchable data you can pull insights from later. It plugs into Salesforce, HubSpot, Slack, and most major dialers, which makes it a popular pick for sales and recruiting teams that live in their CRM. It's used by over a million companies and holds a 4.8/5 rating on G2, so the core product clearly works for a lot of people.
The catch is the pricing model. Fireflies runs on a credit system for AI features like summaries and action items, and that system is genuinely confusing, credits vary by how you signed up, and users report unexpected charges when credits auto-renew. If you just want a straightforward notetaker, tools like Fathom are simpler. If you want conversation data wired into a sales pipeline, Fireflies has more built for that specific job.
Key Features
Transcription: Claims 95% accuracy across 100+ languages with automatic speaker recognition.
AI Summaries: Produces overviews, bullet points, action items, and custom notes after every call.
AskFred: A chat-based assistant that answers questions about what was said in past meetings.
Live Assist: Real-time coaching and talking-point suggestions during an active call.
Conversation Analytics: Tracks talk-time ratios, sentiment, and recurring topics across meetings.
200+ AI Skills: Prebuilt automations for sales, recruiting, marketing, and healthcare workflows.
Pricing
Starting price
$10/mo
Free: $0/month. Unlimited transcription and summaries, 400 minutes storage, 20 AI credits.
Pro: $18/month, or $10/month billed annually. Adds 8,000 minutes storage, video recording, AI Skills, and unlimited integrations.
Business: $29/month, or $19/month billed annually. Adds unlimited storage, 30 AI credits, multi-language mode, and team analytics.
Enterprise: $39/month, billed annually only. Adds 50 AI credits, SSO, SCIM, audit logs, and a dedicated account manager.
Disclaimer: pricing may change, confirm on Fireflies.ai's own pricing page before buying.
Pros
Broad Integrations: Connects to Salesforce, HubSpot, Slack, and dozens of other sales and project tools.
Strong Analytics: Talk-time tracking, sentiment analysis, and topic trackers go beyond a basic summary.
High G2 Rating: 4.8/5 on G2 with a large volume of reviews and multiple category awards.
Enterprise-Ready Security: SOC 2 Type II, GDPR, and HIPAA compliance available for regulated teams.
Multiple Capture Methods: Notetaker bot, Chrome extension, mobile app, and desktop app cover most workflows.
Cons
Confusing Credit System: AI credits for core features like summaries vary by signup method and are hard to predict or track.
Billing Complaints: G2 reviewers report unexpected charges and auto-enrolled AI credits that team members didn't request.
Data Export Locked: Downloading your own meeting data requires a paid plan, which reviewers call out as a frustrating restriction.
Cluttered Interface: Some users find the UI busy and hard to navigate when trying to find specific insights quickly.
Thin Free Plan: Free tier storage caps at 400 minutes, which fills up fast for anyone in back-to-back meetings.
What Makes It Unique
Sales-Focused Conversation Intelligence: Unlike Fathom's simpler notetaking focus, Fireflies leans into deep CRM sync, talk-time analytics, and 200+ prebuilt AI Skills built for sales and recruiting pipelines.
Kay Score
7.2
/ 10
Tool Information
Pricing
$10/mo
Category
Voice & Video
Platform
Web / iOS / Android
Last Updated
