Fathom
An AI notetaker that records, transcribes, and summarizes your video calls for free
Overview
Fathom is an AI meeting notetaker that records your video calls, transcribes them, and turns them into a summary and action items you can read in about a minute. It works with Zoom, Google Meet, and Microsoft Teams, and it competes directly with Otter and Fireflies. The standout part is the free plan: unlimited recordings and transcriptions, not just a handful of trial credits.
Where it gets more useful, and more expensive, is on the team side. Paid plans add CRM syncing, coaching scorecards for sales teams, and global search across every call your team has ever recorded. It's solid for everyday meetings, but reviewers note it can struggle with heavy crosstalk, strong accents, or nuanced conversations where a human note-taker would catch context the AI misses.
Key Features
Automatic Recording: Joins Zoom, Google Meet, and Microsoft Teams calls and records with or without a visible bot.
Instant Summaries: Generates a call summary and action items within seconds of the meeting ending.
Ask Fathom: A conversational search feature that lets you ask questions across your past meetings.
CRM Sync: Pushes notes and deal updates automatically into Salesforce, HubSpot, and similar tools.
AI Scorecards: Scores sales calls against custom coaching criteria for team performance reviews.
Clips and Playlists: Cuts key moments from calls into shareable clips for teammates who missed the meeting.
Pricing
Starting price
$20/mo
Free: $0/month. Unlimited recordings and transcriptions, instant summaries, clips and playlists.
Premium: $20/month ($16/month billed annually). Adds advanced summary templates, AI action items, and a custom meeting bot.
Team: $19/month per user, 2-user minimum ($15/month annually). Adds team-wide search, shared playlists, and collaboration features.
Business: $34/month per user, 2-user minimum ($25/month annually). Adds CRM field sync, deal summaries, and AI coaching scorecards.
Enterprise: Custom pricing. Adds SSO, SCIM, dedicated onboarding, and custom data retention.
Disclaimer: pricing may change, confirm on Fathom's own pricing page before buying.
Pros
Strong Free Tier: Unlimited recording and transcription at $0, which is rare among competitors that gate this behind a paywall.
Fast Turnaround: Summaries and action items land in your inbox almost immediately after the call ends.
High G2 Rating: Rated highly on G2 with thousands of reviews, and marketed as the top-rated AI notetaker on the platform.
Bot-Free Option: Can capture meetings without a visible bot joining the call, which some clients prefer.
Deep Integrations: Syncs cleanly with Slack, Salesforce, HubSpot, Notion, and Asana out of the box.
Cons
Timestamp Accuracy: Users report inaccurate timestamps and glitches when multiple people talk over each other.
Weak On Nuance: Summaries can miss context or emphasis in complex, non-standard conversations.
Online Meetings Only: Doesn't help at all with in-person meetings or phone calls, only video calls.
Support Friction: Some users report slow email support and unresolved CRM sync issues taking weeks to fix.
Team Pricing Adds Up: Team and Business plans require a 2-user minimum, so solo users can't access team features cheaply.
What Makes It Unique
Genuinely Free Core Product: Unlike Fireflies or Otter, Fathom's free plan includes unlimited recording, transcription, and storage with no credit system rationing your usage.
Kay Score
7.8
/ 10
Tool Information
Pricing
$20/mo
Category
Voice & Video
Platform
Web / iOS / Android
Last Updated
