Chatbase
Build a custom AI chatbot trained on your own content
Overview
Chatbase turns your existing content, a website, a PDF, a help center, into a chatbot that can answer customer questions on its own. Setup is genuinely quick: point it at your site, let it crawl, and you have a working bot within the hour. Beyond basic text chat it handles voice calls and telephony, and it can escalate to a human helpdesk when it doesn't know the answer.
It's built for support and sales teams who want to cut down on repetitive tickets without hiring more staff. The catch is the pricing model: it's credit-based, and the jump from the $32/month Hobby plan (500 messages) to Standard ($120/month, 4,000 messages) is steep for anyone with real traffic. Message overages and add-ons like extra agents or branding removal cost extra on top of the base plan.
Key Features
Custom Training: Upload docs, scrape your website, or connect a knowledge base to train the bot on your own content.
No-Code Setup: Build and deploy an agent without writing code, embed it as a widget in minutes.
Voice and Telephony: Answer phone calls and voice queries, not just website chat, on Standard plans and up.
Helpdesk Integration: Hand off unresolved chats to a human support queue automatically.
Analytics: Track conversation volume, resolution rates, and what customers are actually asking.
Auto-Retrain: Keeps the agent's knowledge current as your source content changes.
Pricing
Starting price
$32/mo
Free: $0/month. 50 message credits, 1 agent, 1 member, limited model access.
Hobby: $32/month ($384/year annual). 500 message credits, 2 members, advanced models, basic analytics.
Standard: $120/month ($1,440/year annual). 4,000 message credits, 3 members, voice, telephony, helpdesk, API access.
Pro: $400/month ($4,800/year annual). 15,000 message credits, 5 members, advanced analytics.
Enterprise: Custom pricing. Unlimited higher limits, SSO, white-labeling, audit logs, SLAs.
Add-ons: Extra credits $40/1,000, extra agents $300/year, remove branding $1,188/year.
Disclaimer: pricing may change, confirm current plans and credit limits on Chatbase's own pricing page before buying.
Pros
Fast Setup: Point it at a website or upload docs and you have a working bot the same day.
Voice and Telephony: Handles phone-based support, not just web chat, which most competitors don't offer at this price.
Solid Integrations: Connects to common helpdesks and CRMs without custom development.
Free Tier to Test: 50 message credits let you try it before committing.
Cons
Credit System Bites: Message credits run out fast on real traffic, users on G2 and Reddit report needing to upgrade sooner than expected.
Big Price Jumps Between Tiers: Going from Hobby to Standard nearly quadruples the price for 8x the messages, awkward for growing teams.
Branding Removal Costs Extra: Removing the Chatbase badge is a separate $1,188/year add-on, not included even on Pro.
Occasional Hallucinations: Like any RAG-based bot, it can still misanswer if source docs are thin or outdated, users note it needs regular retraining.
What Makes It Unique
Voice Plus Text in One Tool: Unlike most website chatbot builders that stop at text, Chatbase handles phone calls and telephony from the same trained agent.
Kay Score
7.6
/ 10
Tool Information
Pricing
$32/mo
Category
Chatbots & SEO
Platform
Web / iOS / Android
Last Updated
Top Alternatives
Fypro
An AI studio that turns your TikTok account into a branded storefront with content and a growth plan.
Fypro analyzes your TikTok account and builds a personalized growth plan, a branded creator site, a commerce store, and AI-generated content (hooks, scripts, videos) that sounds like you, not a generic template.
Chatbots & SEO
$29/mo
